Consent and confidentiality 

Medical form with stethoscope

Informed Consent


It is helpful if you read the 'Getting Started' and 'What Happens Next' pages on our website, so everyone has a clear idea about what our services may involve. It is a good idea to bring any questions or queries you have about this to the first consultation appointment, so that you can discuss them with the clinician. 

We hope that all of work we do is of benefit to the client and the important people around them. We outline the specific benefits of various assessments and interventions during the consultation phase and it is important for clients to be aware that not every consultation leads to further diagnostic or assessment work. Depending on what is shared during the consultation, it may be apparent that we are not the right service for you; or, in our professional opinion, further assessment is not indicated. The benefit of this approach for you is:


  • if work does go ahead, we are clear with you how the service should be of help to you

  • if work does not go ahead, we provide you with the reasons why not and we signpost you to more appropriate sources of support. 


Everyone should be clear by the end of the consultation phase what the potential benefits, costs and risks are of any further work we undertake together. Once assessment or intervention has started, we let you know about alternative options and any foreseeable risks there may be in the work (for example, sometimes people's mood goes up and down during different stages of therapy).


You always have the right to withdraw consent at any stage, and we give you information about any possible consequences of such withdrawal. For example, if you withdraw consent before an assessment has been completed, we let you know what this may mean for the provision of a diagnostic outcome. 


We treat the information that you give us in strictest confidence (unless you have given us your permission to seek and/or share information with others). 

The only limits to confidentiality are when:

1. we are directed by a Court to share information, or where the clinic is open to legal proceedings if we do not share information 

2. a client is at risk of harm, from their own actions or the actions of others 

3. a member of the public is at risk of harm. 

Whenever it is possible to do so, we always seek consent to

disclose information in these