Getting started 

Help begins by emailing us - we try to return emails as quickly as we can, as we know you do not want to wait too long to speak to someone. It is important that you tell us something about what has been troubling you and if we think we may be able to help, we will schedule an initial consultation with you. Sometimes it is clear that we are not the best service for you, and we will try to signpost you on to an alternative service or back to your GP or referrer. 

If we proceed with an initial consultation, we ask you to complete our clinic intake record - this asks you about your medical and family history, as well as for some further details about you. We may ask you to complete some screening assessments and either return these to us beforehand or bring them along to the consultation. We will confirm the date, time, location and fee over email.


While we know that people are often anxious to get started with assessment or treatment, the initial consultation appointment is essential - it helps to clarify what help you want from us, what has been happening that has led you to seek a service and if there are any risks we need to manage together. Often clients tell us that the initial consultation was the most important part of the work we did together, as it helped to have some space and time to think with someone about what has been happening. 

If you are bringing your child to the initial appointment, it may be helpful to talk to them about what to expect before they come and to give them a chance to ask any questions they may have. Some children and young people think it will be like a test or an examination, and that they may fail or not perform well. Other worry that there will be uncomfortable medical procedures. 

Many parents like to say that the visit is to see a special type of doctor who is especially interested in people's thoughts and feelings; and that this doctor may have some questions about what has been happening lately either at home or in school/college. Please encourage your child to list any questions they would like answered and we can talk about these during the session. 

what to say to your child